The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping & Returns

INTRODUCTORY OFFER: $10 flat rate shipping on all orders to Canada and the US!

We know, SHIPPING CHARGES SUCK, but...

Calculated shipping rates already include applicable taxes charged by the carrier, so we don’t add tax to shipping like those other guys (we won’t name names). We’re not out to make money on shipping, and nor do we artificially increase our online prices to offer “free” shipping. We know we can’t compete with the ‘Big Boys’ on price (yet). Like every small business we struggle to come up with the ‘right’ formula, so for now, we’ll just keep working to manage costs, offer you the best possible value, and be transparent about it.

In Canada: Flat Rate Shipping includes online tracking and $100 insurance so you can rest assured it’ll arrive safe and on-time (3~7 business days to most Canadian destinations). In a hurry? Other shipping options are available for faster delivery.

To the USA: Flat Rate Shipping includes standard air delivery which typically takes 6~12 business days within the continental US. If you need it faster or would like online tracking and insurance, we recommend you select either the “Tracked Packet” or “Expedited Parcel” option, where available.

Other International Destinations: Delivery times to other countries vary greatly, depending on location and type of service selected. If you need it faster or would like online tracking and insurance, we recommend you select either the “Tracked Packet” or “Expedited Parcel” option, where available.

Customs, etc...

Our carrier generally does not charge additional brokerage fees and most of our products are duty-free within North America. That said, we are not responsible for any any additional fees or delays imposed by customs or other agencies in the receiving country.

 

You will be notified by email when your order is shipped, usually within 1~2 business days.

If you have any other QUESTIONS: info@theoccurrence.ca

 

RETURNS

Although rare, sometimes things just don’t go according to plan - like that time the pterodactyl ate your homework.

Suffice it so say: we’re here for you. And we hope you’ll be here with us for a long time to come, so if you experience a problem with your order or any of our products, please don’t hesitate to let us know and we’ll do our best to make it right.

Brigitte & Michael
info@theoccurrence.ca